Therefore, there is no need to provide access to Toll-Control service. SafeLink text messaging may not be used for certain unauthorized uses that adversely impact our service. How To Set Up Your National Verifier (NV) Account. You will be charged for calls based upon the rates that are effective as of the date and time you place the call. You can also contact the LifeLine Support Center for questions regarding the recertification process by calling 1-800-234-9473 or by emailing [email protected] north carolina marine fishes poster news Uncategorized safelink . Utah Customers: Customers in Utah will receive an additional 400 airtime minutes each month, through support provided by the state universal service program. If Data Services are modified, interrupted, discontinued or cancelled, SafeLink will not issue any refunds or reimburse you for any unused Services. We reserve the right to, without notice, limit, suspend or end your service for any other operational or governmental reason. T herefore, the consumer will not be required to re - However, your Phone will remain active and you may continue using it as long as you have available airtime minutes and service days remaining. Using your Wi-Fi Calling feature may provide you with access to an unsecured Wi-Fi network which could impact your data security. How to Obtain Warranty Service.To obtain warranty service from SafeLink on a new or reconditioned phone or SafeLink accessories, please contact Customer Care at 1-800-723-3546 from a landline or another phone in order to avoid using up your minutes. Roaming most often occurs when you make and receive calls outside of the network coverage area of your service provider. If your return meets the above requirements and you have requested a refund, please be advised that it takes up to thirty (30) business days to process the return and credit your account. You will find coverage maps on our website at tracfone.com. All rates are subject to change at any time, without prior notice. "Usage" includes any of the following: making a call; answering a call from someone other than SafeLink; sending a text message; using data services; retrieving your pending minutes by pressing 555; completing the annual recertification process; purchasing airtime or data; or otherwise informing SafeLink that you wish to continue participating in the SafeLink Program by contacting our Customer Care Department at 1-800-723-3546. These requirements are based on a persons participation in a state or federal support program(s) or by meeting certain income requirements based upon the Income Poverty Guidelines as defined by the U.S. Government. Apps like Wi-Fi Finder, available from the Google Play Store, can help you find open networks. During the limited warranty period, SafeLink will replace or repair, at our sole option, any defective Products or parts (except as excluded below), or any Products or parts that will not properly operate for their intended use (except as excluded below) with new or refurbished replacement Products or parts if such replacement or repair is needed because of Product malfunction or failure during normal usage. Unless you are using Wi-Fi, any data you access by using your SafeLink phone will count against your data balance ("Data Usage"). Whenever you plan a change of residence, you should call Safelink customer service before you move so that by the time you arrive at your . (c) The device has not been reported stolen or lost, and there are not indicators of fraud. Some functions and features referenced in the manufacturers manual provided with your SafeLink Phone may not be available. After that, just wait to see if you qualify. Unlocking Policy SafeLink Services are non-refundable. THE SUFFICIENCY OF THIS NOTICE IS AN ISSUE TO BE DECIDED BY A COURT PRIOR TO THE FILING OF ANY DEMAND FOR ARBITRATION. 17. Customers whose SafeLink phones are not data-enabled or that cannot use Mobile Web Access will not receive a discount or refund for the unused data service. 8. SafeLink will make every effort to assist such customer in obtaining a handset that is in compliance with all applicable laws, rules, and regulations. Call (855) 359-4299, enter in the application ID number included in your letter, and follow the prompts. SafeLink will provide access to 411 directory assistance through its underlying providers. (2) UNLESS YOU AND SAFELINK AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. You also agree that your SafeLink Phone will not be used for any other purpose that is not allowed by this agreement, or that is illegal. Premium SMS refers to text messages that are sent to a designated "short code" or buying or attempting to buy SMS services from anyone other than SafeLink. Per call charges are rounded up to the next whole penny. You agree not to give away, resell or offer to resell your SafeLink Phone or Service, as provided by the SafeLink Program. Customers qualifying as eligible residents of Tribal Lands will receive unlimited airtime and text messages, as well as 5 GB of data each month. ACP service is non-transferable and is limited to one discount per household. Additionally, Apps such as My Data Manager can help you keep track of your Wi-Fi and cellular data usage. Any web content or application you purchase and download may only be used or viewed on the SafeLink phone used to purchase and download the content and cannot be transferred to another phone or device, including a new SafeLink phone. If the National Verifier cannot verify a subscriber's eligibility through the database checks, service providers will be required to submit any available documentation they have on file for failed subscribers. Web content, app purchases, and app store purchases are non-refundable and non-transferable. IF THE PARTIES ARE UNABLE TO RESOLVE THE REMAINING CASES AFTER THE CONCLUSION OF THE BELLWETHER PROCEEDING, EACH SIDE MAY SELECT ANOTHER FIVE CASES TO PROCEED TO ARBITRATION FOR A SECOND BELLWETHER PROCEEDING. Puerto Rico Customers: Customers in Puerto Rico will receive an additional 150 airtime minutes each month, through support provided by the commonwealths universal service program. As such, always be prepared to report your precise location to emergency responders. Use of a wireless system typically begins when you press the "send," "call" or other key to initiate or answer a call, and does not end until you press the "end" key or the call is otherwise terminated. Application for a SafeLink free 5G phone through National Verifier The steps to apply through the National Verifier are detailed below - Visit nv.fcc.gov/lifeline. The National Verifier (NV) is Lifelines centralized application system. Data Usage depends on the size of the content and the actual time it takes to download or transmit the content or multimedia message. SafeLink shall not be liable for any other losses or damages. If you purchase and redeem an Airtime Card on or after the 26th day of any month, your airtime balance will be reset and not be carried over to the next month. SafeLink users will not receive any additional benefit by purchasing a Double Minute card. These measures may impact your Data Service, and we reserve the right to deny, modify or terminate your Data Services, with or without notice, if SafeLink believes that you are using their Data Services in a manner that adversely impacts a Carriers network. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLink's regular rates, terms, and conditions. For example, 911 service via Wi-Fi Calling may be limited or not available due to various circumstances, including, relocation of equipment, loss or disruption of power, internet or wireless service, internet congestion or a connection failure, delays in availability of registered location information, and/or other technical problems. Instead, you can simply apply for SafeLink's services and hope for the best. Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. At the time of activation, You must accept the telephone number assigned by SafeLink. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. However, the SafeLink phone number you provide when purchasing a $10 Global Calling Card will be the only number that is permitted to dial internationally. However, the California Lifeline fund will pay for no more than two service connection fees (whether with SafeLink or any other wireless service provider) per household per year. Online Purchases from SafeLink.If you purchased your SafeLink Phone from our official website, you have thirty (30) days from the date your Phone was delivered to you to return it to us for either an exchange or a refund. Calling Safelink customer service is the fastest way you can make a change to the address linked to your Safelink account. SafeLink customers need to renew their eligibility for the LifeLine Program each year. When subsidized by the California Lifeline Program, this plan is free. (7) AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CAN'T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF. 10. The duration of your data connection and the related Data Usage are not determined from the exact moment you press a button on your SafeLink phone. Wi-Fi Calling enhances your coverage in buildings and other locations. Free Caller ID and 3-Way Calling For Customers with non-Apple devices: SafeLink will provide an unlocking code to customers who request unlocking, provided they meet the following conditions: (a) If the SafeLink device was activated with SafeLink Service prior to November 23, 2021, then the device must have been active on SafeLink Service for no fewer than twelve (12) months with Service Plans redeemed in no fewer than twelve (12) months. It will not allow you to place calls to all destinations or to all countries. All SafeLink Customers will have access to 911 and/or E911 emergency calling services in compliance with federal and state requirements. Data Cards do not triple. 11. Avoid sending any dark or blurry copies or pictures. The eligibility verification process and available database connections vary slightly in the NLAD opt-out states (California, Oregon, and Texas). The used components comply with Product performance and reliability specifications. Data Cards are available online and at retail locations. ILD Service provided by these third parties may not be the same as service provided in the United States or by other international long distance carriers. See additional terms below. TracFone Lifeline Customers will have access to operator services commensurate with those provided to its retail customers. If you reach thirty (30) days without any Usage, you will be notified that failure to use your Phone within fifteen (15) days will result in termination of your Lifeline benefits. Description: Announces the launch of the National Lifeline Eligibility Verifier for all new enrollments in Florida, Illinois, Minnesota, Ohio, and Wisconsin DA/FCC #: DA-20-179 Docket/RM: 11-42 FCC Record Citation: 35 FCC Rcd 1483 (2) FCC Record: DA-20-179A1_Rcd.pdf Files Public Notice: Docx Pdf Txt Document Dates Released On: Feb 20, 2020 * As of March 14, 2019 new SafeLink customers will default to this plan and existing SafeLink customers will be upgraded to this plan upon request. You agree not to unlock, reflash, tamper with or alter your SafeLink Phone in a manner which conflicts with our Unlocking Policy, referenced in Section VII, below. Any unused Service Balance(s) that exist at the time you refill your Service and/or at your Service End date will not carry over or accumulate. Therefore, there is no need to offer toll blocking service. Your acceptance of the Terms and Conditions in this Agreement occurs when you do the earliest of any of the following actions (i) receive notice or a copy of the SafeLink Terms and Conditions; (ii) give SafeLink a written or electronic signature, or tell SafeLink orally that You accept; (iii) use a SafeLink Product (Product) or SafeLink Service (Service); (iv) enroll in the SafeLink Program (SafeLink Program); (v) activate or continue Service; (vi) register Your Account with SafeLink; (vii) use Your Service after Your Service is activated; (viii) make any addition or change to Your Service; or (ix) pay for Your Service or any Product. IF THE ARBITRATOR DETERMINES THAT YOUR CLAIM WAS FILED FOR PURPOSES OF HARASSMENT OR IS PATENTLY FRIVOLOUS, THE ARBITRATOR WILL REQUIRE YOU TO REIMBURSE SAFELINK FOR ANY FILING, ADMINISTRATIVE OR ARBITRATOR FEES ASSOCIATED WITH THE ARBITRATION. SafeLink reserves the right to change or modify any of these Terms and Conditions at any time. SafeLink does not allow international text messages. There will be no service contracts, term commitments or early termination fees or penalties associated with any SafeLink plan. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY. The limited warranty for any applicable Product begins on the date of your purchase and is only applicable for defects in material and workmanship that result in Product failure during normal usage. Except I was eligible for 2 months prior. THESE TERMS AND CONDITIONS OF SERVICE CONTAIN IMPORTANT INFORMATION ABOUT CUSTOMERS LEGAL RIGHTS AND REQUIRE THAT CERTAIN DISPUTES BE RESOLVED THROUGH ARBITRATION INSTEAD OF A COURT TRIAL. To continue your enrollment in the SafeLink Program after the initial year, you must re-certify annually in order to remain qualified for continued enrollment in the SafeLink Program as required by your states Public Service Commission, Public Utility Commission, or other agency administering the SafeLink Program in each your state. If SafeLink determines during its re-certification drive, or at any other time, that you no longer qualify for the SafeLink Program, you will immediately be deemed ineligible to participate in the SafeLink Program, de-enrolled, and will no longer receive your Lifeline benefit. Click here to complete your application with the National Verifier. When you use, download or install web content and apps sold by a third party, you may be subject to additional terms and conditions or terms of use between you and the third party seller. AUTHORIZING US TO DISCUSS YOUR ACCOUNT INFORMATION WITH THIS ATTORNEY OR OTHER PERSON. THE NOTICE MUST INCLUDE ENOUGH INFORMATION TO ALLOW US TO IDENTIFY YOUR ACCOUNT AS WELL AS TO ASSESS AND ATTEMPT TO RESOLVE YOUR CLAIM, INCLUDING THE NAME OF THE SAFELINK WIRELESS ACCOUNT HOLDER, THE MOBILE TELEPHONE NUMBER AT ISSUE, A DESCRIPTION OF THE CLAIM, THE SPECIFIC FACTS SUPPORTING THE CLAIM, THE DAMAGES YOU CLAIM TO HAVE SUFFERED AND THE RELIEF YOU ARE SEEKING. YOU MAY CHOOSE TO BE REPRESENTED BY AN ATTORNEY OR OTHER PERSON AS PART OF THIS PROCESS, BUT IF YOU DO YOU MUST SUBMIT A LETTER OR THE FORM AVAILABLE AT: https://www.tracfonewirelessinc.com/attorneyauthorizationform. If you run out of your free monthly allotment of airtime, you may purchase and add additional airtime card (Airtime Card) to your Phone. 2. SafeLink customers have access to 911. If You Don't Respond on Time Unlimited Talk and Text Plan and 6GB of High Speed Data**, Unlimited Nationwide Anytime Minutes The following California Specific Terms ("California Terms") apply to all SafeLink service provided in the State of California. SafeLink neither assumes nor authorizes any authorized service center or any other person or entity to assume for it any other obligation or liability beyond that which is expressly provided for in this limited warranty including the provider or seller of any extended warranty or service agreement. You have the right to opt out from receiving marketing communications from SafeLink within fourteen (14) days of acceptance of this Agreement. What is the Affordable Connectivity Program? c. SafeLink was not advised in writing of the alleged defect or malfunction of the Product within fourteen (14) days after the expiration of the applicable limited warranty period. Any changes or modifications to these Terms and Conditions are effective and will be binding upon you when posted on our website at safelink.com. Your SafeLink Phone will only operate when you have airtime minutes and/or data available on it. Choose your state by clicking on the drop-down icon. Credit for returned phones will appear on your credit card statement between 1-2 billing cycles. How To Set Up Your National Verifier (NV) Account. Never submit original copies of your documents. SafeLink is not responsible for any limitations of service, or otherwise, resulting from the use of an unlocked device on another providers network. Customers Phone will not work if wireless towers and related equipment loses commercial power and does not have back up power and/or Customers Phone is not charged. To recertify using your Tribal ID number, call (800) 234-9437 and press 1 to talk to a live agent. SafeLink is a member of the Verizon family of companies. 2. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN THESE TERMS AND CONDITIONS, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE PROVIDED ON AN "AS IS" AND "WITH ALL FAULTS" BASIS AND WITHOUT WARRANTIES OF ANY KIND. Free Caller ID and 3 Way Calling, SafeLink Unlimited Talk and Text Plan (20 GB Data at 4G Speed), Unlimited Nationwide Voice, Text and Data; 4G speed. Your Phone has shipped. The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household. All California Lifeline services may access 800 or other toll-free services. Data Usage ends when your data connection terminates. 14. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT. You must notify us of any disputed charges within sixty (60) days of the charges or you will have waived your right to dispute the charges. Any opt out received after the opt out deadline (or, in the case of those mailed, postmarked after the opt-out deadline) will be invalid. Customers in the Commonwealth of Puerto Rico who have a problem with their SafeLink Service and are unable to resolve it by contacting our Customer Care Department may contact the Telecommunications Regulatory Board of Puerto Rico, by calling 1-866-578-5500. 6. The terms of this limited warranty do not apply to Apple iPhones which are covered by a one-year limited warranty offered and administered by Apple (visit apple.com for more information). You can call them on Sunday at 1 (800) 723-3546 for help with plan verification, enrollment, and changes. Customers in the State of Washington who have a problem with their SafeLink Service and are unable to resolve it by contacting our Customer Care Department may contact the Washington State Attorney General, Consumer Protection Division, by calling 1-800-551-4636. While participating in the SafeLink Program, a Customer shall not be permitted to sell, rent, give away, or in any way allow another person to use their SafeLink phone (Phone) or SafeLink Service. Service providers in all 56 states and territories (with the exception of the National Lifeline Accountability Database (NLAD) opt-out states) must use the NV when helping consumers apply to Lifeline. Please chat / share documents with us at +1 (469)450-3507. No representation or warranty, express or implied, is made regarding the number of minutes available for calls to a particular country or, after having placed a call, the remaining number of minutes available for calls to any particular country. Customer may also contact his/her states Public Service Commission/Public Utility Commission. 6GB Data, "Bring Your Own Phone" Program Unlimited Talk, Text and 6 GB Data Plan, Unlimited Nationwide Anytime Minutes For those Customers enrolling in plans with monthly charges, SafeLink will not impose fees based on Customers payment method (e.g., in person, cash, check or other payment form). With your SafeLink Service, you will receive a free unlimited allotment of Short Message Service (SMS) to send and/or open text messages. Submit your proof documentation using any of the options below: Online Log in or create a new account and upload copies of your proof documentation. Unused minutes will not automatically carry over to the next month. After the 30-day clock stops, a consumer may then submit another enrollment request for the California Lifeline discounts for cell phone service, as applicable. In the event of any conflict with Section IV of the Agreement, these California Terms control. Data Services for Unlimited Plans. Store Purchases.If you purchase a SafeLink Phone from a retailer or wireless dealer (and not from SafeLink directly either by phone or online), your Phone purchase is subject to that retailer's return policy. You can submit applications and proof documents by mail to the address below. You may purchase from SafeLink ring tones, graphics and certain information services. Express Written Consent to Receive Communications. If you are using Wi-Fi, data will not be deducted from your data balance for the download. You can also complete the Household Worksheet online (this worksheet will be released later this month.) You agree that SafeLink and its affiliates, agents, and its third-party representatives may, now or in the future, use any email address or the telephone number that you are assigned for your SafeLink Service, to contact you for any reason, regardless of whether you incur charges as a result. Actual data speeds are subject to your wireless devices capabilities, coverage available in your local area and existing network conditions. More Legal, Privacy Policy To process a return, you must follow the return instructions that came with your Phone and pay for the shipping cost to send it back to us. What is the FCC National Verifier? A group of states and territories received access to the system at a specific time. Free Phone** To be added to an NV launch list and for any questions related to the NV, service providers must emailLifeline Programindicating which states and/or territories they do business in. In addition to Data Usage which counts against your data balance, there will be additional charges each time you purchase content to download online ("Content Charge") unless the content being download is free. The Universal Service Administration Company (USAC) operates the National Verifier on behalf of the FCC. Customers who would like to check if they are eligible or submit an unlocking request can do so online at https://www.tfwunlockpolicy.com/wps/portal/home/ or by calling 1-888-442-5102. There will be no service connection charges, activation fees, or deposit requirements. Consumers in California, Oregon and Texas benefit from state database connections available in their respective states. 22. Any support questions related to third party downloads, apps, or web content should be directed to the third-party and not SafeLink. Events beyond our control may affect the availability and/or quality of service. Unlimited Talk and Text Plan: With the basic SafeLink Unlimited plan you receive unlimited nationwide calling and text messaging.Data is not provided with the SafeLink Unlimited Voice and Text Plan. Any charges or fees for operator services will be disclosed to Lifeline Customers. If anything is missing or device is not in like-new condition, your shipment may not be accepted. Any charges you may incur as a result of any attempts to participate in Premium SMS services or campaigns not authorized by SafeLink are not refundable whether you incur charges as deductions from your SafeLink Phone or from your credit card. Unlimited Talk, Text and Data Plans:SafeLink offers two Unlimited Plans which include a fixed amount of high speed data for each 30-day plan cycle at an additional cost to the consumer. Service begins on the day you add the Services to your SafeLink phone. Except as expressly provided in section I, in the event any provision contained in this Agreement is deemed unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. You may not notice any reduction in speed if they are de-prioritized. SafeLink ILD Service is not intended for intrastate dialing in the US, to place calls to area codes 500, 700, 800, 888, 877, 866, 855, 900, 976, 411 or 555, nor to place certain toll-free, operator-assisted, third-party billed, directory assistance or collect calls. If in connection with your SafeLink Products or Services, you provide us with a telephone number(s) for which you are not the subscriber, you understand that you will indemnify and hold harmless the SafeLink Indemnified Parties for any Costs incurred as a result of us attempting to contact you at the number(s). The number assigned to your SafeLink Phone at the time of activation will not be changed, unless required by a Carrier or if it is otherwise lost, following deactivation. National roaming capability may be discontinued or changed at any time without notice. TracFone customer service will be available in English and Spanish. SafeLink customer service may be reached at 1-800-723-3546. You agree that neither we nor our employees, vendors, suppliers, or licensors are responsible for any damages you may suffer or incur resulting from: (a) any Product or Service provided to you by or manufactured by a third party; (b) any act or omission by another party; (c) providing or failing to provide a Service, including, but not limited to, deficiencies or problems with a phone or Service coverage (for example, dropped, blocked, interrupted Service, etc. TracFone will provide access to two California Lifeline discounted telephone lines to Deaf and Disabled Telecommunications Program participants or teletypewriter users as required. Data Cards do not include minutes or service days. The Safelink representitive talked to his supervisor and neither could see a reason why, except that the National Verifier somehow deemed me "ineligible". Service End Date: Your Service End Date (Service End Date) is the last day of your Service period.When you refill Services on your phone, your Service End Date will be reset to the number of Service Days on your refilled plan or service card. The National Verifier (NV) is Lifeline's centralized application system. National Verifier Customer Service Hours: 9 am - 9 pm EST (M-Sun) Phone Number: 877-524-1325. Voice calls are charged at the rate of one (1) unit per minute. Modifications, Interruptions, or Discontinuation of Data Service.SafeLink does not guarantee the availability of Data Services on all of its phone models nor does it guarantee the availability of Data Services at all times. Any 900/976 charges inadvertently or mistakenly incurred will be subject to a free one-time billing adjustment. If such customer de-enrolls and re-enrolls, they will be enrolled in the standard program, receiving 350 airtime minutes by way of voice benefit. If you fail to complete your annual verification by your service anniversary date, you will be de-enrolled from the SafeLink Program. No credit or refund is given for dropped calls. USAC implemented the NV in phases. These remedies are the Purchasers exclusive remedies for breach of warranty. It will be used each year when you complete Annual Certification. Those plans will include domestic SMS text messaging. 19. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. Binding Agreement. At SafeLink, we use automated and manual systems to obtain and confirm proper credit card authorization. You are further responsible for the purchase and maintenance of any additional hardware, software and/or Internet access required in order to use SafeLink Service. There is no additional charge for nationwide long distance. The chart below provides a high-level overview of the typical recertification timeline: 8. 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Public service Commission/Public Utility Commission Hours: 9 am - 9 pm EST ( M-Sun ) Phone:... Fail to complete your application with the National Verifier ( NV ) Account Program, this plan is.... Later this month. given for dropped calls this Agreement or multimedia message Utility....
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